Return Policy

Last Updated: August 9, 2026

At GoCartly, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the policy below to understand your options for returns, exchanges, and refunds.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

Be unused and in its original condition

Be clean and free from damage caused by the customer

Include its original packaging where reasonably possible

Include any accessories, parts, or documentation that came with the product

Be accompanied by proof of purchase or order information

Some products may not be eligible for return because of their nature, hygiene requirements, or applicable laws.

 Items That Cannot Be Returned

Returns may not be accepted for:

Products that have been used, damaged, or altered after delivery

Products returned without their original components

Personalized or customized products, where applicable

Products that cannot reasonably be resold for health or hygiene reasons

Gift cards, where applicable

Clearance or final-sale items, where clearly identified at the time of purchase

This does not affect any consumer rights that cannot legally be excluded.

How to Request a Return

Before sending anything back, please contact us at:

Email: Smaylyshallc@gmail.com

Include:

Your order number

Your name

The product you want to return

The reason for the return

Photos or videos if the product is damaged, defective, or incorrect

Please do not send a product back before receiving return instructions from GoCartly.

Once your request has been reviewed, we will provide instructions on how and where to return the item if the return is approved.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your:

Order number

Description of the issue

Clear photographs or video showing the product and packaging

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.