Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.

GoCartly does not control the processing time of your bank or payment provider.

 Partial Refunds

In certain circumstances, only a partial refund may be available.

For example, this may apply where an item is returned in a condition that does not meet our return requirements, subject to applicable law.

 Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer may be responsible for the cost of returning an item.

If the return is due to an error on our part, we may cover reasonable return shipping costs or provide another appropriate solution.

Exchanges

If you receive a defective, damaged, or incorrect product, please contact us before returning it.

Where available, we may offer a replacement instead of a refund.

Product availability may affect whether an exchange can be provided.

Order Cancellations 

If you need to cancel an order, contact us as soon as possible at:

Email: [YOUR CUSTOMER SUPPORT EMAIL]

We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and you may need to follow the normal return process.

10. Sale and Promotional Items

Unless otherwise stated, sale items are subject to the same return policy as regular-priced products.

Items clearly identified as final sale may not be eligible for return, except where required by applicable law.

 Refund Exceptions

Refunds may be denied where a product does not meet the eligibility requirements described above, subject to applicable consumer rights.

We will not deny a refund or return where applicable law gives you a right that cannot legally be excluded.

Contact Us

If you have questions about a return or refund, please contact us:

GoCartly

Website: https://gocartly.store/

Email: Smaylyshallc@gmail.com

Phone: [YOUR CUSTOMER SUPPORT PHONE NUMBER]